Fort Worth TX 76116 |
Phone (817) 732-4907 Cell (817) 822-4132 |
Dennis Killmer
Objective |
Seeking a challenging, responsible and rewarding career in desktop service delivery management, project management, customer service, sales support, vendor support and management, where I can utilize my skills, experience, training and education.
I am a self-motivated individual full of initiative and drive, with several years of successful sales/marketing and customer service experience in desktop and workstations. I have an excellent knowledge of all Microsoft products, LAN/WAN and Novell environments, excellent people skills, and am willing to travel.
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Experience |
June 1996 to Present Computer Sciences Corporation, Ft Worth, TX Sr. Member Technical Staff – Desktop Field Engineering · Builds 98, NT and Windows 2000 Desktops. · Interfaces with Distributed, Collaborative, and e-Infrastructure Services (DceS) Standard Operating Environment (SOE) development organization to ensure conformance to SOE catalog standards when account contractual commitments do not preclude. · Creates core operating system configurations. · Tests core operating system configurations. · Works with Application Specialists to ensure core operating system configurations are compatible with application requirements. · Obtains and documents requirements from customer. · Creates system builds, which meet customer requirements. · Tests system builds. · Provides support to users during user testing. · Instructed users on operations of new systems, software, and technologies · Responsible for network security and backup procedures for organization · Consulted with management to define boundaries and priorities of tentative projects, · Discuss equipment acquisitions, determine specific information requirements of organization · Served as project manager/team leader on projects to acquire, develop, and implement information systems · Implemented self study home training program for users at all levels for WIN 95, PowerPoint, Excel, Word, and Office 97 Professional · Trained personnel on Win 95, NT and 2000 computer/operating systems · Trained personnel on Office 97, Office 2000 and many other software applications · Established work standards · Organized and administered Help Desk operations · Interprets policies, purposes, and goals of organization to subordinates · Install and manage complex PC’s and LAN/WAN networks throughout the organization · Create and administered network user accounts · Assist and coordinate the migration from Novell to NT · Troubleshoot, repair and maintain hardware and software applications |
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1995–1996 Microsoft Corporation Irving, TX Customer Support Representative · First contact customer had with Microsoft. · Screen Customers for proper information. · Sell Select support contracts. · Train other new employees. |
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1992–1995 First City Bank - Texas Dallas, TX Kodak Digital Imagelink Instructor/Photocopy Clerk · Reconstructed Bank Deposits and Statements. · Certified Kodak Digital Imagelink Workstation Instructor. |
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1987–1990 Computer Concepts Windsor Locks, CT Computer Consultant · Analyze company’s computer needs. · Purchase, setup, and Install all Hardware/Software purchased. · Train Employee’s on Software. |
Education |
1983–1985 Southern Technical College Lafayette, La. |
Interests |
Web Design (See my home page): http://home.earthlink.net/~dennismk1 |
Professional Memberships |
Member of the National Management Association, CSC
Chapter #223 |
Salary Requirements |
Furnished upon Request. |